I just wanted to take a minute to commend your shop foreman Bryce for the exceptional customer service he provided to me on my two recent visits there.
I took my 2013 Genesis sedan in for it's 24000 service and a concern I had with the front parking sensors not functioning correctly. Bryce explained to me that the sensors checked out ok, however I had mentioned it was an intermittent problem, sometimes every day then not for a week etc. He told me he would create a file and send it to Hyundai for authorization to replace the sensors. He phoned me at home at home( I think it was the same day) to say it had been approved and that the parts would be ordered.
The parts arrived quickly and today(Nov 15) I took my car in for the job to be done. While in the waiting room Bryce once again came out and explained in detail what was being done and to please let him know personally if I had any further issues with the front sensors.
I find his attention to detail commendable and ask that you pass along my sincere thanks to him, as I did not get a chance to see him again before I left.
Port Moody Mazda has excellent staff providing friendly and accommodating service. I am a new Mazda driver and am so far happy with the product and services you've provided.
Dave from service and Greg from sales were very professional during my visit. They went above and beyond for my vehicles need. My next car will be a Mazda again because of their professional attitude in this business.
Dave Killacky, service advisor, was wonderful. I have been in on several occasions and I would like to say he is extremely attentive and does his job very well.
Daniel was great! Really helpful and attentive! Very good at problem solving and finding the best car for you. Visits to dealerships can be very intrusive; however, open road Mazda was pleasant and respectful. Thank you for everyone who contributed to my purchase.
Daniel is patient and knowledgable in product. Very professtional in providing info and suggestion base on what we need, straight to the point and no hard selling what he has... great customer service!
It's the best dealership in town. Offered me the best option and I get to own and drive my dream SUV (CX-5 GT). Thank you Mazda and to my Sales Rep Derek.
The time and attention received by Brad Hansen was fantastic! He really took my needs into consideration with what I was looking for. This is my first Mazda and it was a great experience here at Port Moody, somewhere I’ve never been before either. Further to this, Trevor Henderson has spent a lot of time and effort explaining the details of my vehicle with me. I truly do appreciate their customer service skills!
In taking this survey, I found myself selecting 'completely satisfied' throughout. I feel that doing this gives the impression that I'm not paying attention or that I'm easily impressed. I just could not find any issue that was less than perfect. Trevor gave me his complete attention and never rushed me through anything. The experience was pleasant and thorough. Absolutely no regrets buying a Mazda (my first) nor buying it at Open Road Mazda. My expectations are now very high for the service department, but if my experience so far is any indication, I'll be impressed with this aspect of my ownership as well. I'm very pleased with my purchase to date, and it's now up to Mazda's workmanship to show me that I selected a vehicle that will run well and perform for a long time.
I had visited Toyota, Hyundai, Honda as well as another Mazda dealership and I found all of them to be deficient in one area or the other. However, OpenRoad Mazda service and salesmanship was sincere, helpful and helped me with what I personally needed. Kudos to Mary.