Excellent Service

I was recently in to your facility on a Saturday and I needed some assistance with troubleshooting a sensor problem with my A6. I wanted to pass along that I was very pleased with David Lai’s reception and overall management of my situation. I came in without an appointment and he was the only person in the service area. It was apparent he was juggling numerous issues and clients and the yet he was clear with me that I also mattered. He could have---and I suspect others may have---turned me away and/or lectured me that he was too busy. Therein lies my appreciation----he made my situation matter despite the other challenges. I run a service company and understand that this is not easy to achieve and I wanted you to be aware of this very positive experience. Please give him a pat on the back for me.