Ta-Chi Mao & Greg Neuman This is a letter of commendation regarding the service I received at OpenRoad Toyota. I took up residency in Washington State. While visiting Vancouver, my driver’s side window was snapping while opening or closing. When I explained the distance I have to drive, Ta-Chi suggested that I wait and he would try and fit in a quick look. Greg checked my vehicle and took the time to show me what he had done. I appreciated his care and attention. Please convey to Mao and Greg my thanks for their excellent service! Mary Anne F