My daughter brought my car in so I didn’t have the pleasure of dealing with your service staff this past Monday. I wanted to thank you anyways as every time I visit your service department, I am treated very well and feel that the service is top notch. As a woman (and in this case my 17 year old daughter), we have to be on guard to make sure we are not being ripped off simply because of our gender and in this case, my daughter’s age. I look forward to getting another Toyota as soon as this one breaks down but it doesn’t look like that is going to happen any time soon so I will continue to bring it in to your dealership for continuing service. I especially like dealing with the young gentleman there – can’t remember his name but he has a young daughter I believe. He has always taken the time to patiently explain everything to me in a way that doesn’t make me feel inept when it comes to cars.
Thank you again for taking care of us.
I would like to say that I am happy with the services at Open Road Toyota, every time I visit. The service is friendly and professional. Thank you.
As usual my recent visit for the recall on my Rava was great. Very pleased that my dog Daisy was welcome as I waited for my Rav and she was happy to get a treat! Thank you very much.
During an appointment for oil change and to switch to seasonal tires, I got a call that my auto battery needed replacing. Service was done in less than 2 hours. I was dropped off at the mall and picked up. Came back and had a coffee while readings the newspaper and magazines.
All the staff are friendly and courtesy.Thank you for the great experience.
Last week I brought my 2008 Sienna in for the service recall to repair the spare tire attachment. I received the notice in the mail within the past month that the repair replacement was available but it was really great to receive a follow up call from one of your people to tell me about it as well. I booked our van in right then and the repair was done a week later. The personal phone call follow up was a great service and I just wanted to pass that along.
I recently attended a Customer Service session through my company that was put on by the Disney Group. They strive to make every point of a Guest’s experience in their theme park exceptional. I am writing to let you know that Open Road has always done and continues to offer exceptional customer service to me. From the moment I pull into the driveway and am greeted by the first employee who takes my keys, the times I have used your Shuttle Service, to the time the Service Rep goes over the work performed, until I leave your lot I have never had a bad experience from anyone. In my view, your service standards far exceed your competitor’s and they are valued!
I just wanted to send this note to acknowledge my experience and thank your staff for those experiences.
I left my car with the service center for an oil change on September 21st at 2:00 p.m. I received a phone call a while later to inform me that the cabin filter needed replacing as well. I received another call about 3:30 to let me know my car was ready for pick-up.
As usual, I was met cordially by a personable, informed employee at the reception desk (in this case Ken) and well treated. When I picked up my car, Ken was ready with the paperwork and answered my questions respectfully and clearly. My car, as usual, was washed and clean and tidy inside.
I continue to bring my business, whether buying or servicing, to Port Moody because the employees continue to be dependable, knowledgeable and personable and the servicing reliable and trustworthy.
Please keep up the good work.
I was in your service centre yesterday getting some work done. As always, my experience at Port Moody Toyota was excellent. When I first starting going to your service centre, the location was convenient but that's no longer the case. Nowadays I go out of my way to go there because of your consistent high levels of service.
Kudos to your team for doing such a good job!
You have a great sales crew at the Langley dealership/I have to mention a great thanks to Kristofer Varga. Very professional and very easy to talk with it and listens to what I was looking for.
Kris was excellent. He did an amazing job of asking me what I wanted first, instead of trying to hammer me with features I didn't want or need. He did well with the needs analysis, and helped me feel comfortable with my decision both before (and perhaps more importantly) after the decision.
My experience with Kristopher was great! He has enthusiasm for the Mini brand that comes across in the interaction. One of the highlights of the process was the test drive. Although I had not had a sales rep join me in the car at the other dealerships I had experienced, Kristopher offered to come along so he could make recommendations to show us the best of the car. I was a little skeptical but it was a great experience! The route he chose was clearly designed to try the best features of the car and he had put a lot of thought into it. I had so much fun I was hooked!