I just bought my new Mini 3 door at Mini Langley from Vic. I had such a wonderful experience that I decide to write something to recommend this dealership as well as the sales person Vic Yang. When I walked into the dealership, I was greeted right away by him. During the process, he was really patient to answer all my questions and concerns. He also took me out for a test drive even though he was off already. He took his time to explain all the great features of Mini that I didn't know before. The whole process was really smooth without any pushy aggressive approaches some other salesman may have. I will definitely recommend this dealership and my sales person Vic. Thank you for helping me to get my dream car Vic. I like it very much!
Overall the experience was good. I am extremely pleased with my new 2 door MINI and my purchase experience with Vic was excellent from start to finish. He’s patient, caring and wants to be the best help he can be. I have being looking for a car at least one month, and Vic helped me see the light. He really cares about his customers and respects the people he works with. I lived in Richmond, in order to facilitate me to go the Langley, he came home at 9:00am and picked me up and brought me home after the car testing. He is very knowledgeable and entertaining, like we talked on the phone, he knows my financial situation very well and he explained the benefits of buying versus leasing, he also took his time to show me different parts and functions of a car. He was so helpful and willing to answer all my simple questions. All in all, I love my new MINI and am looking forward to many years with the 2 door MINI and to also using your service department to keep my car in good condition.
Our experience at Mini Langley was awesome from start to finish. Our Sales Executive, Lucas Bartsch has some excellent sales experience, however, we appreciated instead of "selling" us a Mini, he took the approach of providing us with outstanding service and provide us a thorough knowledge of the car. I would recommend Lucas to anyone interested in a Mini.
Lucas was a terrific salesman. He provided a fantastic test drive experience and allowed us to pepper him with questions, to which he knew all the answers and then some. His obvious love for minis absolutely shone through and made it so exciting for us to spend time with him. He made the purchase experience so much fun. What a great person to have on your team. He was extremely competent and generous with his time especially once the car was ready to go. He even set up my phone for me. Wow! And the two follow-up calls to check the car was meeting our expectations were really thoughtful and appreciated.
The sales representative Lucas Bartsch at Langley Mini was a true professional. Lucas's knowledge of the Mini product and customer service was outstanding.
A very nice dealership. Our experiences with the service department are delightful. Henry is always professional, knowledgeable, helpful.
I write to thank Open Road Lexus and Doug Hooper for a most enjoyable experience when purchasing of my new ES350. This is the second Lexus I have purchased at your dealership. Both times I dealt with Doug Hooper. I have fond Doug to be very knowledgeable about the product, patient when explaining the technology, forthright during the negotiation of "the deal", and very cooperative in accommodating my schedule. He is a true professional and I heartily recommend him as a product adviser.
Awesome customer service from this dealership. From start to end, their service was top notch. We have a 10 month old, and when my husband went to test drive a vehicle, they even offered to let us install our car seat in the car so the whole family could go on the test drive. We purchased a crossover from them and they were very quick with the delivery (even the insurance). We were out of there in 2 hours!
You feel like you're in a 5 star resort in Vegas when you're there. Thanks to Peter Lee for all his help!
My wife & I were extremely pleased with new 2016 Lexus IS300 & my purchase experience with Open Road Lexus Richmond from start to finish. Mr. Ollie Rocha (Product Advisor) was our first contact & we could not ask for better treatment, assistance, and guidance through this entire experience. Mr. Ollie Rocha was personable, very respectful, very knowledgeable, professional and very comfortable and productive. We give Mr. Ollie Rocha our highest recommendations to any potential Lexus buyers.
We also want to acknowledge the great job Mr. Daniel Krause & Mrs. Sarena Yung (Business Office Managers) did, they both made the completion of required paperwork, a painless and efficient experience, both were prepared, very professional and highly knowledgeable.
We were very impressed with all of your team, including Aelred Fung (Delivery Specialist) who assisted us go through the car features, he was professional & very knowledgeable. The whole experience in Open Road Lexus Richmond is highly recommended. Thank you very much for the excellent service.
My father bought his Lexus about couple of weeks ago from Simon Kim at OpenRoad Lexus Port Moody, and every step was a delight. Simon's frank pros and cons for different models, including hybrid and non-hybrid, guided my dad to make right choice for his needs and life-style. Time consuming but very thorough explanation for the use of the car, when we were picking it up, was especially helpful for my non-tech-savvy father. Continuous check-ups to see the vehicle was working right was another bonus to the whole buying experience.