Dealership Review by: Jill
I just wanted to thank you so very much for the beautiful gift basket that was waiting for me when I picked my car up after servicing. I really appreciated your thoughtfulness and generosity. Thank you once again for making the appropriate arrangements with Matt so that my scuffguard could be applied when I was there. I was also impressed with Greg in the Service area who was able to assist me with a couple of questions I had re: my bluetooth phone. I appreciated that he took the time to explain things to me. I asked him to pass on my gratitude to Matt for the service in general that I received on my 1st visit to his Department. Today when I received a follow-up call from Open Road asking me to comment on the service I received, I told her it was exceptional. I hope Matt will receive this feedback. My experience with yourself and the Service department has reinforced my desire to continue my service follow-ups with Open Road Hyundai. It is worth the travel across two bridges :-) Once again, thank you so much for your assistance in getting things done in a very professional manner!
Dealership Review by: Grant Crossley
Good Morning, I would just like to let you know how accommodating you’re Sales and Business team was with getting my new Accent. I like how the sales manager sits outside in the showroom; it makes everything more open and approachable. Nav, did a great job, wasn’t pushy and was very friendly. I also met one of your other agents briefly, I believe it was Bernie! If I hadn’t bought from Nav I would have wanted to work with him, he had a great attitude. Even your Insurance agent Neil was great to work with. We did have some difficulties with the financing but that was quickly resolved, and your finance department can only do so much. Sandra and Antonina did everything they could but it was really out of their hands. I called up the bank and advised them they would not be getting my investments if this deal did not go through and I would cut off my dealings with them. Thanks again and look forward to working with your dealership in the future. PS. The best part of the deal was the free desk calander I was able to get. You can send me a couple new ones every year. Please open a dealership in Tri Cities, so I dont have to come to Richmond to have the service done. Or is it possible I could go to the Port Moody mazda and have the service done. I have had previous service work done and the Service advisors are very easy to work with. Not only would I bring my car for regular serviceing I would also bring my moms, 2009 Tuscon. Grant Crossley
Dealership Review by: Joey O.
Doug was a pure pleasure to deal with at Richmond Lexus. His knowledge of the product is outstanding and being able to read into which model suited me best was a definite help ! Really love the car and thanks for your expert guidance! - Joey O.
Dealership Review by: Paula Wolf
Hi Barry I purchased my new Hyundai, Tuscon about a week ago. Firstly, I love the vehicle it is amazing! My previous SUV was a BMW X3. Althought the Tuscon has less power it drives and corners beautifully. All the interior storage and buttons exceed the X3. I feel like I have an SUV with style!! I first approached Jordan about buying a car in December. I mentioned that I would have cash in January, to go through with the purchase. His knowledge of the Sante Fe and the Tuscon was impressive. After discussions with Jordan, it was decided the Tuscon would suit my lifestyle better. I come from a sales background myself, I was a realtor for eight years. I have seen many salespeople over the years. Jordan, is outstanding! He goes above and beyond just selling a vehicle. When my Tuscon was ready for pick up, I had to return my BMW sedan to my condo in Steveston. Jordan did not hesitate to follow me home to drop off the BMW and then head back to the dealership. Jordan is courteous, knowledgeable and a true gentleman. Cheers Paula Wolf
Dealership Review by: Craig Thompson
I was recently in to your facility on a Saturday and I needed some assistance with troubleshooting a sensor problem with my A6. I wanted to pass along that I was very pleased with David Lai’s reception and overall management of my situation. I came in without an appointment and he was the only person in the service area. It was apparent he was juggling numerous issues and clients and the yet he was clear with me that I also mattered. He could have---and I suspect others may have---turned me away and/or lectured me that he was too busy. Therein lies my appreciation----he made my situation matter despite the other challenges. I run a service company and understand that this is not easy to achieve and I wanted you to be aware of this very positive experience. Please give him a pat on the back for me.
Dealership Review by: Don Bird
I would like to commend Paul Chan for providing what has been the best car purchasing experience I have ever had. His knowledge of the car and ability to answer all of my questions put me at ease.I had no doubt after striking a deal, that I had done the right thing. On the delivery day, Paul ensured the car was spotless, fueled up and parked in the front showroom next to three R8's, a very nice touch. I will not hesitate to recommend Paul or Open Road Audi to any of my friends.
Dealership Review by: Jon Dingle
I wanted to take a moment of your time to commend one of your employees Jason Hsu. His customer service skills and attention to detail coupled with his prompt and professional responses to email and voicemail are to be commended. All too often people are quick to let companies know when employees don’t meet expectations. On the contrary Jason goes above & beyond and you are fortunate to have him working for Open Road Port Moody.
Dealership Review by: Dora Bonarek
I would like to thank you for setting the techical check up of my car last Friday. My car was subjected to computer test which did not discover anything wrong however your technician ( I am sorry I forgot his name) was nice to check things himself. What ever tune up he performed it eliminated the vibration of the engine while at low rpm. I was impressed with professional and friendly service and happy with the outcome. Just wanted to give you this oportunity to pass my positive comment and thnak you to your technical department.
Dealership Review by: Anonymous
I would like to commend on the outstanding work performed on our van today, June 2, 2011. Johnny, the service advisor, tried his best in helping me the customer. I am most impressed by Johnny’s friendliness, willingness, helpfulness and heart. He was very involved. The mechanic who worked on my car also did a splendid job. He first noticed the noise that came from the back row seats (which was quite obvious), then the DVD player. Both gentlemen didn’t think the noise from the DVD player was acceptable and I am most pleased with the effort put into doing their best to fix the car. This is what I call "excellency" at its highest. I am currently a BMW and Mercedes owner as well and I can honestly say that their service isn’t even up to par compared to that of Johnny’s. Thank you!
Dealership Review by: Preston Wong
I would like to show my appreciation of your staff, Brian. I received excellent customer service at Middlegate Honda, Brian in several occasions had addressed my concerns professionally and rectified the issues beyond my expectations. I am very impressed with his in-depth knowledge about the service I recently received, he thoroughly explained to me the root cause of the problem and how his service team fixed the problem. I appreciated his patience and his commitment to deliver exceptional service.