For many years I have had Volvos and a few years ago changed to a Honda. I have always maintained my cars very well, always on time with my six monthly services.
I ended up needing an SUV (I rescued a standard poodle and needed a larger vehicle!) I have the great pleasure of driving and owning the Hyundai Veracruz, wonderful vehicle it say the least.
As you can imagine I have taken my cars many many times for a service over the years, but none have ever given me the customer service I have received from the Molly Grayson.
I myself have been a manager in retail for eighteen years and am aware of the importance of customer service.
Molly gives the most amazing customer service with excellent product knowledge. To trust someone and like them are two very important factors in the service industry and with my dealing with her I am getting both from the very best.
I feel Molly maintains my car !!
I look forward to dealing with Hyundai and look forward to seeing and dealing with Molly.
I am writing because of my very positive experience with Greg Dowswell. After some very bad dealings with the Langley Hyundai Service Department, I lost hope in finding honest and professional dealer service. I am considering a new vehicle over the next 12-15 months and thought I would try GM after dealing with the local Hyundai people.
I know Arthur Lui well and asked him for a contact at OpenRoad Hyundai to fix a door lock problem that was driving me crazy, and which Langley Hyundai quoted a crazy repair bill for. Greg fixed the problems for me and went the extra mile. He let me borrow his vehicle and drove my car in to work on two occasions. NEVER had I experienced service from a dealer like Greg Dowswell provided. It was awesome and I have renewed hope in finding a long-term vehicle partner to give my business to.
I have worked as a consultant for the past 30+ years and I am appalled at what some people call service. Greg Dowswell clearly understands the meaning of exceptional customer service and I do hope you will reward him for his diligence and great work. Many thanks.
Yesterday, in White Rock at Semiamhoo Mall, you stopped and helped my son and I with his car that needed a jump start. Not only did you volunteer to take the time to help us , but you actually gave us an education on the do's and don'ts of what to do in this situation. I just wanted to say thank you once again and that I hope your dealership knows how lucky they are to have a such a kind person like you working them. Have a great weekend.
I am writing you to let you know that Lisa provided excellent service with my car requiring repairs on Saturday.
I brought in my 2009 Santa Fe for a #3 service and planned to wait for 1.5 hours. After inspection of the car, Lisa explained that all of my brake pads and all of my rotors should be replaced because of rust. In the end my car service would cost more than anticipated and would take more time than I had planned. On the expense side, Lisa showed me the parts of my car that required replacement. On the time front, she suggested a shuttle to central Richmond, but when she saw that my 85 year old neighbour had accompanied me to this service appointment, she offered a courtesy car so that I could drive my neighbour back to his home and return later to pick up my repaired car. (My older neighbour no longer drives, but he continues to think about cars and driving them, so he eagerly accepted a morning trip to see the many cars at Open Road.)
Lisa’s actions made it easier for me to understand the service work that was required and she also thought about what she could do to help me because I was responsible for my neighbour’s well-being at the same time. That was excellent service and thoughtful. I would be very happy if the staff in my office displayed these service qualities for our clients.
I just wanted to send a quick note letting you know how excellent my experience was with Open Road's Service Department today. I first came in to Open Road to get an oil change and an inspection for my 2007 Infiniti FX35 that I had recently purchased. Jared assisted me with the initial oil change, and informed me that my FX did not have the DTRL installed. After speaking with him, he was very helpful and let me know that I should contact the dealership that I purchased my car from and let them know that the DTRL were not installed and that it is their responsibility to ensure it had all proper legal specifications before it was sold. After speaking with them, they agreed to cover the costs for you to install the DTRL. When I booked my appointment I let Jared know that I would like to have the transmission fluid and brake fluid flushed as well. Jared was more than helpful and went out of his way to make sure that I was completely satisfied with every aspect of the process. I booked my appointment yesterday afternoon, and had the DTRL installed, and both fluid flushes completed by 1:30pm today. I haven't had many pleasant experiences dealing with dealerships, or service departments, which is why I thought I would take the time to let you know that Jared is a phenomenal employee, and the whole process was a pleasure - which is very rare when dealing with automotive issues. Just wanted to say thanks again, and without hesitation I will be back the next time my Infiniti needs servicing.
Peter Lee was a pleasure to work with, he was extremely courteous, authentic, positive and helpful. He has gone out of his way to ensure our satisfaction. My wife and I have been pleased with his customer service skills as well as professional approach of OpenRoad Lexus management at Richmond. I would definitely recommend OpenRoad Lexus to my friends. Above all Peter Lee was wonderful !!!
I had the occasion to deal with some of your staff a couple of weeks ago. I would like you to know how I was treated.
My Volvo XC 70 had overheated and was losing fluid. I limped from Hastings Street to Boundary Road in a car that was obviously in distress. I pulled into your lot and sought help. I was assured that I would be in no one's way and that I could stay until the problem was traced.
The staff in your service department showed genuine concern and made every effort to assist--given the fact that the Volvo was not a car they were equipped to deal with. They were willing to try to understand and help. They made my wife feel comfortable. They even went so far as to send out your technical foreman to offer advice.
I have to express my thanks to Jalee Tessema, a truly exceptional employee of yours. He assured us and gave us his best advice under the circumstances. He checked with us several times in his friendly way, until a tow truck arrived to take us to the Volvo dealership.
This was, in our view, wonderful service reflecting a well run organization. I would give my highest recommendation of your organization to anyone asking for it.
It makes me deliberate on my next choice of vehicle... perhaps it should be an Audi.
My husband and I have had all four of our Toyotas serviced at your shop. Dean has been there for us for 20+ years. He is always very friendly, professional and knowledgable.
I anticipate more Toyotas in our future and look forward to continuing to work with Dean. He is a real asset to your organization.
So you know, this is our first BMW (boy have I been missing out…), and our first time doing business with your dealership, and I can assure you we will be telling all of our friends about the fabulous experience we had. The sales manager Ahmed was very helpful in answering questions when Jay wasn’t there, and in my twenty five years of buying cars, this was by far the most pleasant, least stressful, and enjoyable experience I have had. I only wish I had done business with you sooner.