Dealership Reviews

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My wife and I want to thank you for the wonderful Saturday evening at Country Meadows Golf Club. The reception was a pleasure, the music by the Seoul symphony musicians was wonderful, and the dinner was excellent. Congratulations for putting on such a delightful evening and thank you again for including us.
Thank you so much Roger! We love our new car! We appreciate your help!
I wanted to say thanks for the excellent service you have provided me. Every visit to this dealership has always been pleasant and the customer service I receive has always been above par. That morning in particular I really felt your staff went out of their way for me. I was doing an oil change that morning at home and had come in earlier to the dealership to purchase a filter element. There was a small mix up with the part numbers and when I came to realize it, I had already drained my oil pan. I called the parts department and they were very apologetic and willing to help. Seeing as my vehicle was now out of commission, Cameron Thompson (The Parts Associate), offered to bring the correct oil filter element to my home. I would just like to say that I really appreciated this. I doubt I would have received service at this level if I had bought this filter from any other dealership. So a thank you again to Cameron and I would also like to thank Randi who is always a pleasure to deal with on every visit. Looking forward to my next visit!
I would like to take this opportunity to say that although I purchased my BMW privately, I have had professional and attentive service from BMW Langley. Your colleagues in customer service and the technicians have been great!  It's because of my positive experiences that I have recommended your dealership to several of my friends who were dissatisfied with the other BMW dealerships they have been dealing with. They in turn have had the same positive experience. Thank you so much!
Saturday's customer recognition dinner event at the Country Meadows Golf Course was a most enjoyable experience - the Seoul Philharmonic Ensemble was a high-class pairing for this occasion. This event certainly cemented the relationship between OpenRoad Hyundai and a loyal customer base. The weekend enjoyment reached its high with an absolutely outstanding performance of the Seoul Philharmonic Orchestra at Vancouver's Orpheum. The sponsoring relationship Hyundai Motors enjoys with this great world-class orchestra shines a spotlight on excellence and outstanding quality both parties value. Thank you OpenRoad Hyundai Richmond and Hyundai Canada for this wonderful weekend experience.
Originally, I wasn't looking for a Lexus. But since I was at the Auto Mall, I decided to stop in and was glad that I did. The salesman who approached me (Terry Friesen) was courteous and professional. He was also able to answer all of my questions! Thank you Terry for making my shopping experience at OpenRoad Lexus enjoyable!
You received me at your office with a great smile and pleasant demeanor. I have had cars serviced everywhere over the last several years but this was the first time that a nice pretty lady was there to assist me. You were extremely knowledgeable, professional, and polite. Thank you for the amazing service! Thanks again!
Thanks again for all your help over the last couple days. You're great at what you do! As a customer, you made me feel important and took the time to listen to my needs and wants. Thank you for coming in on your day off to help me!
I just wanted to personally thank you for your exceptional service you gave my friend and I yesterday (especially since you came in on your day off to help us). You made it fun and easy to purchase a car and I learned so much on the run through of how the car works since I didn't get that same service with the Surrey location. It’s pretty funny how you taught me about the options available in my car almost 4 months after I bought it from the Surrey Location (who didn’t even bother to take the time to show me). I will keep referring you to my friends and family because your service was above and beyond your job description. Your personality and knowledge has built trust very quickly with my friends, my family, and myself. It was an absolute pleasure working with you! My friend Kelsie and her family were so impressed with your service and wanted to let you know that they too enjoyed your company throughout the process of purchasing their vehicle. I am grateful my brother referred you to me so I can refer my friends to the same great service. We look forward to working with you in the future and I can't thank you enough!
Thank you for taking the time to meet with me. You were quite informative and you showed a great deal of professionalism. I really appreciated every minute. Your passion for your profession and the Lexus brand (I should say OpenRoad Lexus) was evident! When the time is right, I will buy another Lexus from you! Thank you!

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